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TROUBLESHOOTING GUIDE
To view your videos, log onto your account and click on \"Orders.\"
Then click on the link under \"Watch Movies\" The movie should start automatically.
If it doesn\'t here\'s more info about system requirements:
First, please make sure you are on a PC with Windows XP or Vista and using the Microsoft Internet Explorer
Web browser.
If you need Internet Explorer, you can download it for free directly from Microsoft by clicking the following link:
http://www.microsoft.com/windows/downloads/ie/getitnow.m-
spx
Next, make sure you have Windows Media Player Version 10 or higher installed on the PC. If you have an older version, or are unsure of the version you have installed, you can download the most current version for free directly from Microsoft
By clicking the following link:
http://download.microsoft.com/download/0/9/5/0953E553-3B-
B6-44B1-8973-106F1B7E5049/wmp11-windowsxp-x86-enu.exe
Once you’re sure your using Internet Explorer and have a current version of Windows Media Player, then please do the following:
1) First, TURN UP the Volume on your SPEAKERS so if there is an error you will hear it.
2) Then, please go back to our store, click on “My Account” and log-in to your account with your email address and password
Your most recent orders will be displayed. Click “View” next to the order you had a trouble with
3) Go to bottom of order and click on link to play.
4) Please make certain you ACCEPT any request message to download files or ActiveX, please look in the toolbar of your browser.
Please let us know if this information has helped or if you need additional assistance.
Thus endeth the \"troubleshooting guide.\"
Please email me at service@haircut.net to let me know if you\'re still having problems viewing the videos. If not, I will get our admin to try to fix the problem, ok?
Thanks for your support, and your patience!!
Curly
MORE INFO FROM OUR ADMIN:
Solution for:
Object doesn\'t support this property or method
Check your web browser configuration. To configure Internet Explorer 6.x, start your browser and follow these steps:
Click \"Tools\" from the toolbar
Select \"Internet Options\"
Click the \"Security\" tab
Click the \"Custom Level\" button
Configure the categories that appear in this menu by selecting the following items in each category:
\'Active X controls and plug-ins\'
Download signed ActiveX controls - Enable
Script ActiveX controls marked safe for scripting - Enable
\'Downloads\'
* File Download - Enable
‘Miscellaneous’
* Software channel permissions - Medium safety
\'Scripting\'
* Enable all options under this category
Click \'OK\' to close this menu
Now, select the \"Privacy\" tab and set the slider to \"Medium.\"
Click the \"Advanced\" tab
Locate the \"Browsing\" category
* Check the following option:
\'Disable script debugging\'
* Uncheck the following options:
\'Display a notification about every script error\'
\'Reuse windows for launching shortcuts\'
Click \"Apply\"
Click the \"General\" tab
Click the \"Settings\" button (in \'Temporary Internet Files\')
Click the option marked \"Every visit to the page\"
Click OK
Click the \"Delete Files\" button (in \'Temporary Internet Files\')
Click OK in the dialog box to confirm clearing your browser\'s \"cache\" of stored files)
Click OK to close the Options window
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